History/Profile
The Trust began as an Industrial and Provident Society in March 1990 developed as a joint project with parents and individuals with learning disabilities, local authority and housing association in order to meet local needs. It now has charitable company status and employs in excess of 300 employees. The Oaklea Trust has an established infrastructure that allows for the development of new opportunities for customers, whilst ensuring that overheads are kept to a minimum, but at the same time providing a high degree of support for employees and customers alike.
The person centred approach is adopted throughout the organisation and customers are encouraged to participate fully within the planning and development of the Trust. This is achieved through focus groups and customer representation at Board Level.
The organisation has many methods of engaging with employees and customers:
- Customer Forum
- Quality Network reviews
- Employee Consultative Group (ECG)
- Employee Forum
- Employee Newsletter (Branching Out)
- Corporate Events (Challenge Day)
- Satisfaction Surveys
- Internal Quality Audits
- Compliments and complaints
All of which provide valuable feedback that influences the future shape of the organisation.
