More of the "Good" stuff for Ulverston Adult Care Home

Profile: Oaklea, 16th Jan, 2018

Oaklea Adult Care Home in Ulverston, South Cumbria has just been rated Good again by the regulators - the CQC (Care Quality Commission). Registered Manager of the Home, Sue Millington said: “ I am so proud of the staff team and their great achievement, we have overcome some very challenging situations that have tested us both as individuals and as a team but we have continued to provide wonderful support for all of our customers. To receive such a positive report is testimony to the work and support of a great team of staff and Customers who live here in Ulverston.”​

The CQC (Care Quality Commission) carried out this announced inspection on 7 and 16 November 2017.The last inspection of the home was carried out in August 2015. At that inspection they rated the service as good. At this inspection in November 2017 they found the service remained good.The Adult Care Home provides personal care and accommodation for up to five adults who have a learning disability. The home is in a residential area of Ulverston in south Cumbria. People have their own bedrooms which are on the ground and first floor of the home. There are suitable shared facilities including toilets and bathrooms, a large sitting room, dining room and kitchen.

Here’s a snapshot of what the Inspectors said: “The staff received training to ensure they had the skills to provide people’s support in a safe way. The staff knew how to identify and report abuse. Medicines were handled safely and people were supported to access appropriate health care services. People received the support they required to maintain good health.The focus of the service was on promoting people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were provided with meals and drinks that they enjoyed. The staff were knowledgeable about the support people required to enjoy their meals and drinks safely. People liked the staff employed in the home. The staff treated people in a kind and respectful way. The staff promptly identified if people were unwell or anxious and provided assistance as individuals required. Care was assessed, planned and delivered to meet people’s needs. People who lived in the home, and others who knew them well, were included in planning their support. People knew the registered manager and were confident approaching her.”

For more information on the report visit the CQC website

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