Article

Tailored to your needs - that's the Oaklea approach


Profile: Oaklea, 10th May, 2018

“It’s not about the house – it’s about the customers and how they’ve made it a lovely home” - Oaklea, always putting the customer at the heart of what we do! To emphasise this we're producing new information leaflets aimed at those working in Adult Social Care and anyone tasked with choosing or referring potential customers (this can also include friends and family in assisting with making such choices). Our latest involves one of our homes in Kendal, Lowther Park and Supported Living Accommodation in Barrow.

They’re made in conjunction with staff and customers who have a direct input into what they look and feel like. Customers in properties like Lowther Park and Langdale House are part of the Oaklea ‘My Life My Choice’ plan (MLMC).

MLMC looks at what support a person needs and how they want to progress (This can involve family & friends where appropriate). It’s all about supporting customers to achieve their desired outcomes such as planning a holiday, an activity or things like taking up training or further education opportunities.

Kelvin, who lives at Lowther Park, has been able to do all kinds of things thanks to MLMC - but it’s very much down to him regarding what that is. For example one of his responsibilities is to check the house car - fuel, oil, washer fluid etc. It also allows a big input to things like having a holiday -“I got to go to Benidorm as I love the TV programme and I wanted to see it for myself. I liked it so much i’m going back.”

Meanwhile in Barrow Geoffrey has always loved trains - he’s been able to decorate his bedroom with locomotive pictures and railway memorabilia -and through MLMC has been to places like the L’aal ratty - Ravenglass & Eskdale railway just up the coast.

PDF versions of the full leaflets attached below

Lowther PARK trifold_WEB friendly version-20180510135001.pdf

Langdale House trifold_final version.pdf

If you want to know more drop us a line at customer.advice@oakleatrust.co.uk or call us on 01539 735025

Lowther Park Manager, Emma Wilson with Kelvin having a much welcome brew and chatting through what needs doing in the house!

Stay in touch – subscribe to our e-newsletter.

We'd like to keep you up to date with our latest news. Just send us your name and email address and we'll take care of the rest.