Article

Telling us how we're doing - good or bad we want to know


Profile: Oaklea, 11th Jan, 2021

Every organisation likes to know how they are doing -and we as a leading charity covering the North of England are no different.

After some changes to our policies and various other updates we have produced a new ‘Compliments & Complaints’ leaflet for 2021. We would love to hear from you -especially if you have something positive to say - but we also want to hear from you if there’s a problem.

You can download it here (the easiest way to minimise contact/print during Covid19)

How to make a Compliment or Complain FINALWEB.pdf

It covers the whole of Oaklea Group -including our CIC Right2Work.

These leaflets are given to new customers in their ‘Welcome’ packs -and you can also request a hard copy via our Customer Team E: Get the leaflet

It’s all about being open & transparent making sure we know what is working well and what isn’t.