Compliment or complaint, you can be assured that we shall listen and respond.

If you feel that the Oaklea Trust has done something well, then we'd like to hear from you.

More importantly, if you feel we're not doing too well in any aspect of the services we provide to you or someone you know, to the general public or the people we employ, then we'd really like to hear from you.

Our customers can always discuss any aspect of their care with a member of our team and be honest and open with them. We will always listen and agree with you on a way forward and how to rectify the situation.

You should always feel that you can express your feelings and points of view - these are incredibly valuable to us and help ensure that we continue to provide high levels of service to your and to others.

You can also be assured that all matters, where possible, will be treated with complete confidentiality and your wishes respected.

If you have a compliment or feel like you have a complaint to make, please contact us on 01539 735 025 as soon as possible or just ask a member of your local Oaklea Trust team.

Copies of our Compliments and Complaints Policy and Procedures is also available upon request.