our history
The Oaklea Trust began as an Industrial and Provident Society in March 1990, developed as a joint project
with parents and individuals with learning disabilities, local authority and housing association in order
to meet local needs.
Today it has charitable company status and employs in excess of 420 employees across the North of England
from Cheshire and Nottinghamshire to Cumbria, Northumberland and up to the border with Scotland.
The Oaklea Trust has an established infrastructure that allows for the development of new opportunities for
customers, whilst ensuring that overheads are kept to a minimum, but at the same time providing a high
degree of support for employees and customers alike.
The person centred approach is adopted throughout the organisation and customers are encouraged to
participate fully within the planning and development of the Trust. This is achieved through focus groups
and customer representation at Board Level.
The organisation has many methods of engaging with employees and customers including:
All of which provide valuable feedback that influences the future shape of the organisation and ensuring
our services are maintained to the highest of standards.
with parents and individuals with learning disabilities, local authority and housing association in order
to meet local needs.
Today it has charitable company status and employs in excess of 420 employees across the North of England
from Cheshire and Nottinghamshire to Cumbria, Northumberland and up to the border with Scotland.
The Oaklea Trust has an established infrastructure that allows for the development of new opportunities for
customers, whilst ensuring that overheads are kept to a minimum, but at the same time providing a high
degree of support for employees and customers alike.
The person centred approach is adopted throughout the organisation and customers are encouraged to
participate fully within the planning and development of the Trust. This is achieved through focus groups
and customer representation at Board Level.
The organisation has many methods of engaging with employees and customers including:
- Customer Forum
- Quality Network Reviews
- Employee Consultative Group (ECG)
- Employee Forum
- Employee Newsletter (Branching Out)
- Corporate Events (Challenge Day)
- Satisfaction Surveys
- Internal Quality Audits
- Compliments and Complaints
All of which provide valuable feedback that influences the future shape of the organisation and ensuring
our services are maintained to the highest of standards.
The Oaklea Trust, part of the Oaklea Group.
Registered Charity No. 1091722 ©20122010 Oaklea Trust.
The Oaklea Trust, 48 Stramongate, Kendal, Cumbria LA9 4BD Telephone. 01539 735 025
Email. enquiries@oakleatrust.co.uk www.oakleatrust.co.uk