Safeguarding at the Oaklea Group

We take safeguarding seriously.

“Our approach to safeguarding is all about keeping people safe, protecting their welfare and supporting them to learn, develop and thrive.” Jenna Hall, CEO Oaklea Group

What to do if you have a concern?

You have several options should you be concerned about abuse or neglect:

• If there is immediate danger, call 999.
• Contact the Oaklea Safeguarding Team.
• Report your concerns to the Local Authority Safeguarding team.

The Oaklea Safeguarding Team

We have a dedicated team of trained Designated Safeguarding Leads. Please contact us for advice or to report a concern. We are here to support you.

Email: safeguarding@oakleatrust.co.uk

Telephone: 01539 735025 (Monday to Friday, 9am-4pm)

What happens when you report your concern?

• The information you provide will be taken seriously.
• The people you have contacted will ensure your safety.
• You will be given information on what steps will be taken next.
• We will advice you of additional support services.

What are the next steps?

Once our safeguarding process is complete, you will be contacted by one of the following: a member of our Senior Team, our HR team, the Local Authority, or another agency such as the Police.

They may ask you to talk through your report. This is not a test — they are checking their understanding of your concerns. They may ask extra questions or request more details. If you do not have any further information, please say so.

After reports are submitted, we may be asked to work with other organisations, staff, the Local Authority, the Police, or other professional agencies to help gather facts, evidence, or statements. In these circumstances Oaklea must support the process by providing full and accurate information promptly. It is not Oaklea’s role to make decisions, give opinions, or carry out the investigation.

If you believe your concern has been insufficiently addressed, please escalate it to Oaklea. We will listen, review your feedback promptly, and ensure it receives appropriate attention.

Local Safeguarding Authorities:

You can also contact your local safeguarding authority to report an incident, ask for advice or discuss your concerns.

• Westmorland and Furness Council: 0300 373 3301 Out of Hours 01228 526 69
• Cumberland Council: 0300 373 3730
• Durham County Council: 03000 26 79 79
• Northumberland County Council: 01670 536 400 Out of Hours 03456 005 252
• North Yorkshire Council: 01609 780780

Still have questions?

If you have an immediate concern call 999. If it’s not urgent – tell us.

To get in touch:

Email: safeguarding@oakleatrust.co.uk

Telephone: 01539 735025

Or fill in the contact form below and we will get back to you.

Download our safeguarding policies:

Adult Safeguarding

Children & Young People